Call-Center-Solution

Vertexsol provides open-source solutions for call centers that rival the technology offered by the world's top systems providers at the most affordable package in the market today.
Our Call Center Solution comes with powerful functionality, usability and feature-rich capabilities set. Our systems complemented by our dedicated technical support and expertise to maximize productivity and drive the strategic growth of your business.

Solution Highlight

Our solution is Asterisk based Open-Source telephony system that is fully configurable, customizable and highly scalable. No license fee! We can develop Call Center Solution on your existing machine/server so that you can save your hardware cost, depends upon your requirement. The system supports multiple VoIP protocols and Codecs providing the business added flexibility and the freedom of choice.

High value key features

The system provides:

  • Inbound/outbound calling
  • Predictive Dialing
  • Call Recording
  • IVR/Greetings
  • Call Conferencing
  • Music on Hold
  • Real Time Monitoring
  • Call Queue
  • CLI
  • Call Transfer
  • Call Forwarding
  • Pickup Group
  • Ring Group

    • Features can be added or changed as per your requirement

Support

Vertexsol understands your needs and offers an extensive range of call center and back office services that save your time and money as well as provide significant service improvements and overall customer satisfaction. Our goal is to provide you a cost effective and efficient Contact/Call Center Solution offloading your workload so that you can spend more time on what you do the best That is why we say; "You Do Core Business - We Do Back Office"
We provide fix charges monthly or annually support. We also offer hourly rate remote online support.

Pricing

Our Call Center Solutions are designed and priced such that it bring saving of time and costs to our client businesses. The prices vary based on the following factors:

  • Required infrastructure / hardware / software
  • Project complexity
  • Number of calls handling
  • Agreement Terms

    • To get a price quote, please contact us on sales@vertexsol.com