Privacy Policy

Our website address is: https://vertexsol.com.

Like most companies, we have certain information about our customers and use it to provide our services. We protect the information we have and require those we share it with to protect it as well.

What information does VertexSol have?

When we provide our services, including Internet, telephone, VoIP, television, broadband, and alarm monitoring, we collect information such as:

  • Name, address, email, telephone, mobile, and device numbers
  • Date of birth, social security number, driver’s license number
  • Credit information and payment details
  • Usage information and preferences

We also gather some information from website visitors, including operating system, location, IP address, and referral sites.

Recording and monitoring

For quality assurance and training, we may review interactions, emails, online chat, and remote support sessions. By using our App, you consent to third-party analytics monitoring to improve service performance.

Network management

We monitor our networks to plan, prevent abuse, maintain reliability, and protect against illegal activity. In limited circumstances, we may examine specific content when fraud, harassment, or technical issues arise.

How does VertexSol use customer information?

Customer information is used to provide and improve services, communicate updates, and market services responsibly.

Does VertexSol share customer information?

Yes, responsibly. We share information with affiliates, service providers, credit evaluators, and legal authorities when necessary. Sharing includes:

  • Mergers, acquisitions, or sales of business portions
  • Other carriers and service providers for billing or verification
  • Directory publishers and assistance providers (subject to restrictions)

Customer choices

You can choose whether to appear in published directories and whether to receive marketing communications.

Customer access

Information can be accessed via bills, online account portals, or by calling customer support.

Data retention

Retention periods depend on business needs and applicable laws.

Security

We implement administrative, physical, and technical controls, and train employees to protect data. Despite measures, we cannot guarantee complete protection. For concerns, contact:

PRIVACY GROUP
VERTEXSOL LEGAL
QUEENS HOUSE 180
TOTTENHAM COURT ROAD
LONDON W1T 7PD
UNITED KINGDOM