IVR is short for Interactive Voice Response, a telephony technology in which someone uses a telephone to interact with a database to acquire information from or enter data into the database.

IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person.

IVR technology is also used to gather information as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.Utilizing an IVR can result in substantial labor savings because employers don't need to engage his human resource to compile any data. IVR System work 24 hours a day and 7 days a week while incurring zero labor-costs.

Our IVR System is fully customizable to each client's particular needs and allow for highly configurable call-flow as per your specific business goals.

Additionally, our IVR System comes with our guaranteed 24x7 customer support which our clients find invaluable for continual smooth functioning.

IVR System can be used to achieve any of following needs:

  • To launch a survey
  • For voting or polling
  • Bank can use IVR System to provide account information to their customers
  • Hospitals/clinics can use IVR System for automatic patient appointments
  • To get feedback from customers


We provide fix charges monthly, annually support. We also provide hourly rate remote online support. You can also get support as per your scheduled campaign.


Our IVR System is designed and priced such that they bring saving of time and costs to our client businesses. The prices vary based on the following factors:

  • Required infrastructure / hardware / software
  • Project complexity
  • Number of calls handling
  • Agreement Terms
  • To get a price quote, please contact us on sales@vertexsol.com